Sales & Membership Information
Shopping and shop membership are handled at shop.soloplant.com. The general scope of the sales and membership arrangements in the previously prepared agreement package is outlined below; this page does not replace the order-specific agreement.
1. Order-specific documents
The Distance Sales Agreement and Pre-contractual Information Form are completed during the transaction with buyer details, order number, product specifications, VAT-inclusive amounts, shipping costs, additional items, delivery commitments and product-specific withdrawal information. The full documents applicable at the time of order are sent to the buyer on a durable medium. General information on this corporate website does not replace pre-payment information.
2. Payment and delivery
Standard payment is a single credit-card payment through Ziraat virtual POS. Instalments, bank transfers and cash on delivery are not offered. Sales and delivery are limited to serviceable addresses within Türkiye. The carrier is DHL eCommerce.
In-stock products confirmed by 11:30 on working days, unless a different preparation time is specified, are handed to the carrier the same day. This does not mean same-day delivery. Preparation, delivery and fees are shown for the specific order; weekend or public-holiday delivery and a choice of a specific delivery time are not offered.
3. Membership
Orders can be placed without membership. Shop membership is free and formed through separate active acceptance. Merely visiting the website does not mean accepting a membership agreement. Accounts and account closure are handled through the shop or shop@soloplant.com.
Membership acceptance is not newsletter or advertising permission. Marketing preferences are separate and optional. Date of birth and gender are not requested as general membership or invoicing requirements; a Turkish identity number is considered only where required by the relevant fiscal legislation for the transaction.
4. Consumer and commercial purchases
Purchases for commercial or professional purposes fall under a separate Commercial Sales Agreement. Selecting a corporate invoice alone does not automatically remove the transaction’s consumer status. Mandatory consumer rights are preserved in consumer transactions.
5. Requests
Send your order details to shop@soloplant.com for cancellation, withdrawal, returns, damage or incomplete-delivery requests. The Cancellation, Returns and Withdrawal Policy explains detailed times and methods. The shop agreements presented during the transaction are considered together with the order record.